Refund Policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.
All orders are quality checked before postage. If you do believe there is fault within the product please email us at sales@littlefabricboutique.com.au within 3 working days. You'll be offered a replacement although if in fact the product is out of stock when the replacement occurs, you will be offered an exchange or refund.

You must pay the cost of shipping goods back to Little Fabric Boutique for a return. Please note that we will only refund the amount for the products returned excluding the postage paid. 

Little Fabric Boutique is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to Little Fabric Boutique.

It is recommended to ship goods back to Little Fabric Boutique using a secure postal service and ensure a tracking number is provided. If tracking is not purchased, and a parcel being returned is delayed or lost, this is not the responsibility of Little Fabric Boutique and must be taken up directly with the chosen postal service provider.

Pre-Order Returns:

We endeavour to give an estimated timeframe for pre-order arrivals, however due to the nature of production and transportation of goods, timeframes can vary and delays are possible and out of our control. Please note that refunds and exchanges are NOT applicable for pre-orders. 

LAY-BUY Orders:

We have a lay-buy payment plan option available to allow customers to pay on a monthly basis via their paypal account. Paypal will direct debit payments automatically once you have processed your order as a lay-buy. Please note that your order will get shipped once the last payment has been received. If you have any payment difficulties please contact us immediately so we can discuss other options and hold the fabrics for you. For any orders that do not get paid, we will NOT process refunds for any deposits and payments paid as we have cut and held the fabrics for you. Any PRE-ORDERED lay-buys that do not get paid, we will NOT process refunds for and the fabrics ordered will be available for retail. 

Print On Demand Returns:

Due to all POD products printed on demand when ordering, we cannot accept returns or exchanges unless an incorrect product has been received or they have been received defected. We suggest checking size, measurements and any other details prior to ordering.   

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@littlefabricboutique.com.au.

Sale items (if applicable)
You will be refunded the amount in which you paid for when the item was on sale.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@littlefabricboutique.com.au and we will instruct a return address to send the item back to.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should email us first at sales@littlefabricboutique.com.au and we will instruct a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.